SHIPPING

We deliver in Perth Metropolitan  which are Two Rocks in the North, Mt. Helena in the East and to Wanbro in the South and Perth CBD areas .  Our fee is $15 per box within these areas. (one Box usually holds approx $130 - $150 worth of groceries.) Any orders from outside these areas, the charges will have to be discussed prior to delivery.  Deliveries for our products can be arranged anywhere in Australia.   Our delivery times are from 10.00am to 6.30pm Monday to Friday.  All dry products are delivered by our normal nominated couriers and all frozen and chilled products are delivered by refrigerated vans for freshness in our produce.  Someone has to be able to receive the delivery for the goods especially if they are fresh, meat and fruit & veg.  Orders will be delivered within 48 hours of receipt of payment.  We currently are not able to deliver on Saturdays and Sunday unless specially arranged with us for a substantial order.

• All prices listed for each product do not including any shipping charges or insurance. * The shipping charge is worked out at the final stage of purchase.
  
  
• GoGroceries DO NOT process and ship orders to overseas
  
  
• Shipping address must have a complete contact detail that can be verified by phone call (as listed on White pages).
  
  
• We do not ship orders to a third party, unless GoGroceries can verify all address and contact details.
  
  
• Delivery to work address or non residential address must be accompanied with the full verifiable details such as company name, address, contact name and phone number.
  
  
• Customer is responsible to be available for delivery and to sign and accept the goods, redelivery attempts will be charged to customer if delivery address is unattended.
  
  
• Shipping and insurance charges are non-refundable.
  
  
• Customer is responsible for all freight charges, for redeliveries, refused shipments/incorrect delivery details and these are added to the invoice total.
  
  
• Customers can track their order using our email confirmation, all consignment number is given in your email and you can follow up the delivery status with courier (only available for courier with tracking services).
  
  
• Dimensions/oversize weights are applied to freight charges when applicable.
   
• All claims for damage/pilferage must be filed with delivering carrier. GoGroceries will not file this for you. If goods received seems to have damaged packaging DO NOT open any original packaging or use the item as it will be deemed to be acceptance of goods and will not be accepted for returns. All original boxes and packing material must be returned to us for proof of evidence. All claims for shortages/misshipments/misbillings must be made within 24 hours of receipt of goods. GoGroceries WILL NOT BE RESPONSIBLE FOR GOODS LOST OR ARRIVED DAMAGED if customers use their own couriers. Split Shipments incur individual shipping charges.